GAWLER-RIDE TERMS AND CONDITIONS

Last Updated: 24/01/2025

Version: 1.0

1. Acceptance of Terms

By accessing or using Gawler-Ride’s services (the “Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you disagree, refrain from using the Services. Continued use constitutes acceptance of future revisions.

2. Definitions

• “Company,” “We,” “Us”: Gawler-Ride Pty Ltd (ABN [Insert ABN]), registered in South Australia, with offices at [Insert Address].
• “Passenger,” “You”: Any individual using the Services.
• “Driver”: Licensed third-party providers of transportation services, operating as independent contractors.
• “Services”: Taxi booking, ride transportation, and related offerings via phone, app, or website.
• “Service Animal”: A guide dog, hearing dog, or assistance animal trained to assist a person with a disability.

3. Services Provided

3.1. Gawler-Ride facilitates taxi bookings within Gawler and designated service areas.

3.2. Drivers hold valid licenses and comply with South Australian transport regulations.

3.3. Third-party services (e.g., payment processors) are governed by their own terms.

4. Accessibility & Non-Discrimination

4.1. Accessibility: We comply with the Disability Discrimination Act 1992 (Cth). Wheelchair-accessible vehicles are available upon request (minimum 24-hour notice required).

4.2. Non-Discrimination: Services are provided without discrimination based on race, gender, religion, disability, or other protected attributes.

5. Booking & Reservations

5.1. Accuracy: Provide correct pickup/drop-off details. Incorrect information may incur additional charges.

5.2. Cancellations:

• Cancel via website, or phone.
• No refunds for cancellations <15 minutes pre-pickup, no-shows, or post-driver dispatch.
• 5.3. Waiting Time: Drivers wait 5 minutes post-arrival; waiting fees apply thereafter ($[X] per minute).

6. Fares & Payments

6.1. Fare Calculation: Based on distance, time, tolls, parking fees, demand (dynamic pricing), or route changes. Quotes are estimates.

6.2. Payment Methods: Credit/debit cards, cash, or digital wallets. Pre-authorization holds may apply.

6.3. Surcharges: Apply during peak hours, holidays, or special events (e.g., +20% fare).

6.4. Refunds:

• Refunds issued for overcharges or service failures within [7-14 days].
• Cleaning fees (e.g., spills, vomit) or damages deducted before refunds.

7. Passenger Responsibilities

7.1. Conduct: No disorderly behavior, smoking, alcohol, illegal substances, weapons, or hazardous goods.

7.2. Liability: You are responsible for damages caused by negligence or misconduct (e.g., vehicle damage).

7.3. Compliance: Wear seatbelts; children under [7] require approved car seats.

7.4. Lost Property: Report losses within 48 hours. Unclaimed items disposed of after 30 days.

8. Prohibited Items & Service Animals

8.1. Prohibited Items: Weapons, flammable materials, or illegal substances. Drivers may refuse service.

8.2. Service Animals: Permitted unless they endanger the driver. No additional charges apply.

9. Minors

9.1. Unaccompanied minors under [16] require prior approval. Parents/guardians indemnify Gawler-Ride for associated risks.

10. Liability & Insurance

10.1. Limitation of Liability:

• We are not liable for delays, indirect damages, or incidents beyond our control (e.g., traffic, weather, cyberattacks).
• Maximum liability limited to the fare paid.
• 10.2. Insurance: Drivers hold compulsory third-party (CTP) insurance. Passengers are advised to secure personal travel insurance.
• 10.3. Indemnification: You agree to indemnify Gawler-Ride against claims arising from your breach of these Terms.

11. Safety & Monitoring

11.1. Right to Refuse Service: Drivers may refuse service to intoxicated, aggressive, or unsafe passengers.

11.2. Dashcams: Vehicles may use recording devices for safety. Footage stored per our Privacy Policy.

12. Privacy

12.1. Personal data is collected, used, and disclosed per our Privacy Policy ([Insert Link]), compliant with the Privacy Act 1988 (Cth).

13. Intellectual Property

13.1. “Gawler-Ride” trademarks, logos, and content are owned by the Company. Unauthorized use is prohibited.

14. Termination

14.1. We may suspend or terminate your access for breaches of these Terms, with or without notice.

15. Dispute Resolution

15.1. Process:

• Step 1: Informal negotiation via email to [Insert Email].
• Step 2: Mediation in South Australia within 30 days.
• Step 3: Binding arbitration under [Insert Governing Body Rules].
• 15.2. Costs: Each party bears its own costs unless the arbitrator rules otherwise.

16. Governing Law

16.1. These Terms are governed by the laws of South Australia.

17. Amendments

17.1. We may update these Terms. Changes notified via email, app alerts, or website banners. Continued use constitutes acceptance.

18. Promotions & Discounts

18.1. Promo codes are non-transferable, subject to expiry dates, and may exclude peak hours.

19. Electronic Communications

19.1. By using the Services, you consent to transactional SMS/emails (e.g., booking confirmations).

20. Miscellaneous

20.1. Severability: Invalid clauses do not affect the remainder.

20.2. Entire Agreement: Supersedes prior agreements.

20.3. Waiver: Failure to enforce a clause does not waive future rights.

20.4. Contact: Queries? Email or call 0488301301.

ACKNOWLEDGMENT

By using Gawler-Ride, you confirm acceptance of these Terms.